That feeling when your new furniture finally arrives, but your floor gets ruined during the installation process…is a nightmare that no one should experience.
Shipping damage, specifically home damage, is a real hassle for deliveries.
In fact, a study found that 21% of oversized online purchases arrive damaged, while 15% said the item never arrived at all.
Fortunately, there are steps you can take to reduce the damage risks as much as possible for your customers.
The most important step is to choose the right carrier with a good reputation.
When handling fragile heavy goods such as high-end furniture, it is recommended to choose a white glove provider.
Unlike standard shipping companies like UPS or FedEx, white glove providers specialize in handling delicate heavy goods through professionally trained care and expertise.
It puts extra emphasis on safety and convenience. This will help minimize the risk of any home damage.
You should also consider the appropriate delivery service to ship your products: How fast can they ship? Need an inspection check? What kind of packaging?
Make sure that you choose a carrier that can meet your demands and gain customers’ trust.
The customer can help make this process easier too.
Prior to the actual delivery, walk through the delivery process with your customers. Have them measure their home entries in the doorways, and elevators, noting any stairs to climb or door security that the delivery team should be aware of.
These measurements can help the delivery team ensure that the product will fit and that the delivery can be completed smoothly without any damage.
Before packaging the product for delivery, you want to make sure that the item is in good condition.
Choosing a white glove service ensures that your goods are inspected and repaired before shipping. This prevents any bad surprises upon arrival on site.
But even then, accidents can happen during transit.
In such cases, the delivery team will assemble and repair your furniture piece. This way, the customers won’t have to deal with figuring out the installation process, which could lead to home damage, product damage, or even self-injury.
Leave it to professionals to do their job. Just sit back, relax, and make customers happy with their new purchases. It’s that simple!
One of the most important factors for achieving customer satisfaction is having excellent customer service. Today’s consumers are curious and have high expectations in business.
They want to know everything about their purchase: where it is when it will be delivered, and what’s happening to it.
Having a great customer service team that can address any customer concerns before, during, and after the delivery can help improve your operations and boost your business growth. That means no missed deliveries, no damages/shipping complications, fast communication, and more five-star ratings to add to your brand.
Ensure that your customers are put in good hands at all times with the right logistics provider, knowing that they’ll be at ease and informed every step of the way – from the point of booking to enjoying their newly installed furniture at their home.
If you really want to prevent home delivery damage, always look for white glove delivery providers.
These are the experienced professionals that can take good care of your customer’s furniture.
If you’re looking for someone to help you out, you should talk to us and see how we could help you.
We’ve done hundreds of deliveries just like yours, making us the best in the field.
Call us now, before we run out of free spots to help you out!