> FAQ’s
Frequently Asked Question’s
We believe in providing you with the information and answers you need to make informed decisions and have a seamless experience with our services.
Massiano Logistics proudly serves as a premier nationwide delivery provider, with coverage extending across the entire United States. Our expansive network facilitates specialty furniture delivery, retailer fulfillment, art transportation, and more, reaching every corner of the country. Explore our coverage map for a comprehensive view of our service areas.
We prioritize the safe delivery of your items, but if any damage occurs, rest assured we’ve got it covered. When Massiano Logistics Corp takes possession of the merchandise from the manufacturer, we bear responsibility for it until the end consumer accepts it in their home. Following acceptance, both the retailer and manufacturer receive an email confirmation of the delivery, including any comments from the consumer. Any manufacturer defects are the manufacturer’s responsibility. Your peace of mind is our commitment.
Massiano Logistics Corp team will deliver what is indicated in the order. If we have not received the complete order yet we will not be able to proceed with the delivery, otherwise advised by the shipper.
To place an order, simply reach out to us via phone, email, or our online portal. If you haven’t created an account yet, you can do so easily. For existing account holders, log in and click the “Order” button at the top of the page. Follow the provided instructions, input the available information, and your order will be in progress. Our team is here to support you every step of the way. Your convenience is our priority.
Placing an order with us is seamless. As a top-tier white glove carrier, we provide delivery every day of the week, from 7 am to 9 pm, accommodating your desired delivery date and time frame, even on most holidays. Your convenience is our commitment.
Our team will be in contact with you through call, SMS, and E-mail a day before the delivery date to ensure that delivery will be confirmed. You will be given a 4-hour window time for your delivery and our drive team will be contacting you 40 to 30 minutes before they arrival at the delivery address.
If you can’t be home for the delivery due to an emergency, please inform us promptly. It’s your responsibility to arrange for someone to meet our drivers for home access.
Alternatively, if you can’t arrange this, our driver can place the furniture in a secure designated location if you provide a signed note permitting it.
If neither of these options works, your order will be rescheduled for the next available delivery to your area, possibly incurring an additional freight charge.
Next, the driver will assess the pathway for obstructions and ensure safe delivery, possibly adding padding or protection as needed. Your convenience and the safety of your items are our priorities.
Absolutely, we encourage you to inspect all delivered items carefully. If you notice any issues, kindly make a note of them on the delivery Bill of Lading and return only the affected item. Your satisfaction is our priority, and this process helps us ensure your complete contentment with our service.
Inside delivery means our uniformed crew will bring your items directly into your home, business, or facility instead of dropping at the door. We handle items with care throughout.
Our White Glove experts are dedicated to providing accurate and reliable time frames, customized to your specific needs. With extensive experience meeting tight deadlines, we offer advance estimates and proactive status updates from pickup to final delivery. Through our state-of-the-art technology and innovative processes, we streamline the entire delivery process, guaranteeing speed (3-5 days), efficiency (90% fewer damaged/rejected orders), and a level of transparency that places us ahead of other providers.
White glove last mile delivery signifies our commitment to comprehensive service. Our delivery team not only transports but also assembles and installs the furniture on the site coordinated with the client. “Last mile” refers to the last leg of the furniture supply chain, ensuring the safe journey of the product from a nearby hub to its final destination. When you choose us, we take care of the entire delivery process. We seamlessly coordinate shipments from manufacturers to our hubs via trusted transportation partners, alleviating any delivery issues you may have. Your peace of mind is our priority.
The delivery timeframe for your order hinges on the pickup and drop-off locations. You can anticipate a delivery scheduling call within 10 to 14 business days from when your order arrives at the designated terminal. Our adept logistics team ensures a prompt delivery process.
We want to save you the hassle. For all white glove deliveries, an assembly is being done prior to it going out of the warehouse for delivery.
Absolutely. In addition to furniture, we specialize in carefully delivering appliances, electronics, exercise equipment, antiques, art, and any high-value item requiring white glove service.
Our team will be in contact with you through call, SMS, and E-mail a day before the delivery date to ensure that delivery will be confirmed. You will be given a 4-hour window time for your delivery and our drive team will be contacting you 40 to 30 minutes before they arrival at the delivery address.
Make sure you have a clear path for the delivery men to bring the furniture into your home. We cannot move or dispose of your existing furniture, so please clear the space where you wish your new furniture to be placed.
