Frequently Asked Question
Massiano Logistics Corp offers deliver furniture to customers’ homes for our clients: furniture vendors, manufacturers, e-commerce platforms, retailers, interior designers, basically anyone who is selling furniture to a customer.
White glove service means that our delivery team will assemble and place the furniture in the customer’s home. Final-mile refers to the last stage of the furniture supply chain – getting the product from a nearby hub into the customer’s home. Although the Massiano Logistics Corp team performs only final-mile deliveries, if you sign up with us, we will coordinate the entire delivery process by using one of our freight partners to ship the furniture from the manufacturer to one of our hubs. You won’t have to worry about any part of the delivery process anymore.
To track your order status, please go to our tracking tool and enter your order number.
You will be contacted to schedule delivery within 10 to 14 business days from the receipt of your order at the designated terminal.
Since the retailer never has to handle the merchandise, the retailer is not responsible for any delivery damage. Once Massiano Logistics Corp picks up or received merchandise from the manufacturer, we are responsible for it until the end consumer accepts it in the home. Upon acceptance by the consumer, the retailer (and manufacturer) receives an email confirmation of the delivery along with any comments made by the consumer. Manufacturers are responsible for any manufacturer defects.
For all white glove delivery, an assembly is being done prior to it going out of the warehouse for delivery.
Massiano Logistics Corp team will deliver what is indicated in the order. If we have not received the complete order yet we will not be able to proceed with the delivery, otherwise advised by the shipper.
You will be contacted by Call, Email, and SMS. Please make sure the phone number we have listed for you is correct. If your phone number is incorrect, or you have additional phone numbers, please call us at 646-989-8090 or email us at firstname.lastname@example.org
Take a look at our Coverage Map – we deliver to the majority of the eastern United States, including Florida. We are expanding rapidly and expect our coverage area to grow in the very near future.
At the moment, we are focusing solely on furniture in order to provide the excellent service that we can. However, as we anticipate the expansion of our service a possibility of including deliveries of other heavy goods in the near future.
The delivery cost depends on the consumer’s zip code and the combined weight of the items ordered, among other factors. Simply use our instant quote tool to calculate your shipping cost.
Just contact us if you do not have an account yet, or log in to your existing account if you do have one. From there, click the “Order” button at the top of the page, follow all the instructions and enter as much information as you have, and your order will be on its way!
We deliver 7 days a week from 7 am to 9 pm including most holidays.
Our team will be in contact with you through call, SMS, and E-mail a day before the delivery date to ensure that delivery will be confirmed. You will be given a 4-hour window time for your delivery and our drive team will be contacting you 40 to 30 minutes before they arrival at the delivery address.
Yes. Your White Glove Delivery includes the placement of your furniture into your room of choice, as well as 45 minutes of set-up at no additional cost. This is enough time to set up an entire bedroom or dining room group. Items referred to as knockdown (KD) does not apply. Your room of choice can include up or down 1 flight of stairs. There may be additional charges for added flights. Please consult with your dispatcher before delivery.
Make sure you have a clear path for the delivery men to bring the furniture into your home. We cannot move or dispose of your existing furniture, so please clear the space where you wish your new furniture to be placed.
Please let us know as soon as possible if an emergency occurs and you cannot be home at the time of delivery. It will be your responsibility to arrange for someone to meet our drivers to allow access into the home.
If this is not possible, the driver can place the furniture in a secure designated location providing that you leave a signed note giving permission to do so.
If neither of these conditions can be met, your order will be returned and rescheduled for the next truck to your area. There may have an additional freight charge if reshipment is required. Next, he will check the pathway to make sure that there are no obstructions and to determine if additional padding or protection is needed to safely deliver the item(s).
Yes. Please inspect all items being delivered. If there is a problem, please note the problem on the delivery Bill of Lading and return only the affected item.
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Need help? Call our award-winning support team at 646-989-8090