WHITE GLOVE
BLANKET WRAP
ROOM OF CHOICE WITH DEBRIS REMOVAL
ROOM OF CHOICE WITH ASSEMBLY
VENDOR PICK UP
DELUXING AN ORDER
ROOM OF CHOICE
THRESHOLD
CURB-SIDE
WHITE GLOVE
BLANKET WRAP
ROOM OF CHOICE WITH DEBRIS REMOVAL
ROOM OF CHOICE WITH ASSEMBLY
VENDOR PICK UP
DELUXING AN ORDER
ROOM OF CHOICE
THRESHOLD
CURB-SIDE
Be informed about every step of the delivery process.
As a manufacturer, we know that you want to worry about crafting the best furniture you possibly can, not how to get it to your customers. Let Massiano Logistics worry about that – it’s our job.
From your manufacturer warehouse to your customer door.
Our services are tailored to suit the needs of the e-commerce world, where consumers expect fast service and constant communication. Our technology is already integrated with many popular e-commerce platforms, meaning that we can easily start making deliveries for your website.
Ensure the best possible delivery experience for your clients.
As a designer, you are committed to making your clients’ homes look perfect. Let us give them a perfect delivery experience.
Ensure the best possible delivery experience for your clients.
We know how difficult it is to specialize in delivering furniture and that’s why we would love to step in and assist at any link in your supply chain. We can complete deliveries to those hard-to-reach areas because of our extensive network.
House your inventory in a convenient location, ready to be delivered at a moment’s notice.
We have seen it before you need space in a warehouse to store your inventory and ready-to-be-sold merchandise, but the expense and logistics of leasing your own space, hiring people, and having the right system to manage it is too much to overcome. You also had to figure out a separate solution for your shipment, and on top of all, coordinate between the two What a headache!
There is a solution Massiano Logistics Warehousing & X-Dock Fulfillment Services (a.k.a WAX)
Using Massiano Logistics WAX, we eliminate your headache and let you focus on building your business while we handle your logistics backend. We will unload, receive and inventory your product, and once it’s ready to ship, we will ship directly through our last-mile delivery solution or the carrier of your choice.
Our services are tailored to suit the needs of the e-commerce world, where consumers expect fast service and constant communication. Our technology is already integrated with many popular e-commerce platforms, meaning that we can easily start making deliveries for your website.
As a designer, you are committed to making your clients’ homes look perfect. Let us give them a perfect delivery experience.
We know how difficult it is to specialize in delivering furniture and that’s why we would love to step in and assist at any link in your supply chain. We can complete deliveries to those hard-to-reach areas because of our extensive network.
We have seen it before you need space in a warehouse to store your inventory and ready-to-be-sold merchandise, but the expense and logistics of leasing your own space, hiring people, and having the right system to manage it is too much to overcome. You also had to figure out a separate solution for your shipment, and on top of all, coordinate between the two What a headache!
There is a solution Massiano Logistics Warehousing & X-Dock Fulfillment Services (a.k.a WAX) Using Massiano Logistics WAX, we eliminate your headache and let you focus on building your business while we handle your logistics backend. We will unload, receive and inventory your product, and once it’s ready to ship, we will ship directly through our last-mile delivery solution or the carrier of your choice.
Marvin Nolan
CEO | Highland Appliance
Paula A. Wilde
Sales Manager | Global Furnitures
John Bealer
CEO | Ernst Interior Design
Marvin Nolan
CEO | Highland Appliance
Paula A. Wilde
Sales Manager | Global Furnitures
John Bealer
CEO | Ernst Interior Design
» We open the order, inspect, and apply minor touch-ups if needed in the hub
» We then blanket wrap and shrink wrap the orders and load them into the trucks for delivery
» The delivery team will call the customer 30 minutes before arrival. They will perform a walkthrough on the customer’s premise to assess where the item/s needs to be placed.
» Items will be set up according to the customer’s wishes including 30 minutes of the light assembly.
» The delivery team needs to clean the area upon leaving so the customer can enjoy their new purchase immediately.
» The entire complex White Glove + Deluxe service level is the highest premium service available.
» Pick up unboxed goods that require added protection from the origination point.
» Same with White-Glove, but items are not packaged or crated, we will blanket-wrap the item.
» We open the order, inspect, and apply minor touch-ups if needed in the hub
» We then blanket-wrap and shrink wrap the order and load it into the trucks for delivery
» During delivery, the delivery team will call the customer 30 minutes before arrival, Upon arrival, the delivery team will perform a walk-through to assess where the item/s needs to be placed.
» The delivery team will then bring the order to the room of choice and unpack the items
» Items will be set up according to the customer’s wishes, including 30 minutes of the light assembly.
» The delivery team needs to clean the area upon leaving so the customer can enjoy their new purchase immediately.
» Delivery team to call the customer 30 minutes before arrival
» Upon arrival, the delivery team will perform a walk-through to assess where the item/s needs to be placed.
» We then bring the order to the room of choice and unpack the item/s
» The delivery team needs to clean the area upon leaving so the customer can enjoy their new purchase immediately.
» The customer is responsible for assembling the order
» Carry the products in their original packaging to the customer’s room of choice, unpackage and assemble them at the customer’s home and carry out the debris.
» The primary difference between this one and White Glove is that for this service level, there is no deluxe/pre-inspection taking place in the warehouse prior to the delivery to the customer’s home.
» Upon arrival, the delivery team will perform a walk-through to assess where the items/need to be placed.
» An email notification will be received from the shipper when an order is ready for pick-up.
» Check the location if the area is covered and offer the available schedule date. If the location is out of state, notify the shipper immediately.
» The address, contact number, and e-mail address of the vendor must be verified. Also, the receiving hours must be captured
» Ensure that the vendor pick-up fee is added to the order. If Service Level is Pick and Consolidated, manually add the vendor pick-up fee as well.
» Once the schedule is confirmed by the vendor, a pick-up BOL must be sent to the vendor and to our warehouse team for documentation purposes.
» Monitor if the order was successfully picked up, and make sure to add to the return manifest for scanning/receiving
» If the order was not successfully picked up, make sure to tag it as failed pick-up using the fee coding in customer account and the same order number will be used to schedule on another date.
» WG means White Glove service – open all boxes and have them pre-assembled
» Any orders that are on TH Service Level must be kept in boxes.
» All items must have images taken of all labels on the items as well as in their original packaging. These are to be uploaded in the order in Grasshopper before deluxing.
» Inspect the exterior damage to the packaging if there is.
» Open the items and assemble them to make sure that all hardware and items are present, open and close doors and drawers multiple times. Install handles, pull, and feet.
» For fragile items like mirrors and glass, check the entire glass for any cracks and chips.
» Should there be any damage on the item, make sure to mark it as “Inspection” if still can be repaired and replacement is needed.
» A repair quote must be submitted for any items that are on “Inspection” status.
» Delivery team to call the customer 30 minutes before arrival
» Upon arrival, the delivery team will perform a walk-through to assess where the item/s needs to be placed.
» We then bring the order to the room of choice so that when the delivery team leaves the residence, the customer can unpack the item/s and finish any setup or assembly (if needed)
» The customer is responsible for assembling the order
» Delivery team to call the customer 30 minutes before arrival
» We bring the order to the threshold of the customer’s home’s first dry area, such as the front door, and garage building lobby.
» In an apartment or condo building, the product will be carried up a maximum of two flights of stairs at the building entrance
» The customer is responsible for assembling the order.
» Delivery team to call the customer 30 minute before arrival
» We will leave the order outside the customer’s home or apartment building. It is the customer’s responsibility to bring the order inside the home.
» The customer is also responsible for assembling the order